Studio Policy

1. Registration and Payment:

• Advanced registration is highly recommended or required for all of our programs.

• Enrollment is on a first-come, first-served basis, with limited spots available for each class.

• We cannot guarantee additional sessions or spaces once a program reaches its capacity.

• Payment in advance is required to secure your spot in a program and to ensure classes have the necessary financial support to commence.

2. Changes and Cancellations:

• Program details and instructors are subject to change without prior notice.

• Classes may be subject to cancellation based on enrollment or other circumstances.

3. Withdrawals & Refunds:

To withdraw from a program/ course/ workshop, please contact Happy Hands Studio at info@happyhandspottery.ca.

• Program Withdrawals: Refund requests must be made at least one (1) week prior to the scheduled start date of a multi-week program or course.
  Refunds will not be issued for withdrawals made less than one (1) week before the program begins.

• One-Day Workshops: Refund requests must be made at least 72 hours in advance of the workshop’s scheduled start time.

• Administrative Fee: Please note that all refunds are subject to a $20 administrative processing fee to cover transaction and administrative costs.

• Missed Classes & Early Pickups: No refunds or credits will be issued for missed classes, early pickups, or if a participant is unable to complete the program due to illness or behavioural concerns. This includes early withdrawal due to disruptive, violent, inappropriate, or disrespectful behaviour.

• We appreciate your understanding as a small business, and we’re always happy to discuss options like studio credit where applicable.

4. Cancellation or Postponement:

• We recommend enrolling at least two (2) weeks before the program’s start date to ensure it runs as scheduled.

• If a course is cancelled due to low enrollment, enrolled students will be notified at least one week before the first session and will receive a full refund.

• Happy Hands Studio reserves the right to cancel or postpone programs, with refunds provided accordingly.

5. Transfers:

• Transfers between classes within the same program are subject to availability and instructor approval.

6. Make-Up Classes:

• Unfortunately, we do not offer make-up classes for missed sessions.

7. Trial Classes:

• Trial classes for children’s programs (if available) are limited to one class per student. Continued enrollment requires registration for the program.

• Auditing or sitting in on classes is only permitted with prior authorization and proof of payment.

8. Identification Requirement:

• All items must be clearly labelled with a name, initials, or stamp. Unidentified items may be disposed of. This applies to items for art classes, drawing workshops and ceramic firing.

9. Storage and Pick-Up:

• Items left at the studio beyond the initial pick-up notification for 3 weeks will be disposed of or donated.

• Personal items from Pottery Wheel Time must be stored on designated shelves to avoid disposal.

• Any personal belongings left in the studio will be disposed of after 2 weeks.

10. Weather:

• Weather-related cancellations will be posted on our website and can be inquired about via email.

• Make-up sessions for weather-related cancellations are not guaranteed.

11. Program Delivery in Unusual/Extreme Circumstances:

• In the event of extreme circumstances, such as extreme weather or government-mandated closures, program content may be modified or delivered online. Refunds or credits will not be provided for modified programs.

12. Anti-Bullying Policy:

• Happy Hands Studio maintains a zero-tolerance policy for violence, bullying, and disrespectful behavior. Students exhibiting such behavior may be removed from the program, with a refund issued for the remaining sessions subject to a $20 administration fee.